Saturday, December 27, 2008

Nameroute in a pickle

It's sad to see how bad Nameroute / Hostroute's customer service has become since it was taken over.

Their move over to a 'portal' system to manage domains has left me with several logins, plus many more I don't even know.

I pay for domains to be renewed, only to check and see that they haven't been.

Their helpdesk allows you to submit tickets, then for them to never appear on the list and disappear into the ether.

Their billing department seemingly invoicing you for random amounts - or if it's the same amount, with different VAT amounts even on invoices sent on the same day, post-15% VAT rate.

I don't know what's going on, but after a good 6 years with them I'll be moving my names away as they come up for renewal.

Farewell!

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